"Take it or leave it" attitude by Cheryl Shuen Bakery

Summary of the whole story: Busy bakery is not going to refund/ replace your order even if they gave you something wrong. So take it or leave it! Wtf, i read already also angry and gan jeong!

Don't let screwed up entities like this ruin your big day, so you have been warned!

Screenshots are sent in by Elly. The comment have since been deleted by Cheryl Shuen facebook administrator within 30 minutes of Elly putting it up.

Cotton On - Rude staff, faulty fitting room

Quoted from SimplyMe

Lady experienced bad service from staff at Cotton On Tampines, wrote a letter to Cotton On (did not get a reply) and below is the extract of what happened, as she has wrote in the letter.

"The first issue I had was with the curtains of the changing room. The curtains could not close properly and the people outside could see me changing.

I asked my boyfriend to help me hold the curtains while I changed. However, one of your male staff insisted my boyfriend stand outside the changing room area.

However, your male staff could freely walk in and out of the changing room area. Then who is he to ask my boyfriend (who I trust 100 times more) to get out?

My boyfriend explained the reason why he wanted to stay and help me hold the curtain, but your staff just told him in an arrogant tone, “there are other females in the changing room.” It was very humiliating for my boyfriend.

 On a second occasion, after about 2 weeks from the first occasion, I visited the store with my sister when there was not many people in the store. I picked 4 clothings and my sister picked 1 and we went to the changing room area. There was a female staff tending the area and she rudely said, “Three pieces only”.

She was so rude, it seemed as if she can’t be bothered to even give me a proper answer. Then when my sister asked if we could share a room, she just said, “NO”. Do your staff know to apologise?

In addition to the rude responses, the staff don’t seem to be trained in saying the word “Excuse me”. They bumped into me at least twice by different people while I was standing at the entrance of the dressing room area."

Read full post HERE.

Unhelpful and rude staff at The House @ Dempsey

The restaurant Josh (my bf, now fiance) previously decided on for the proposal was The House (Dempsey House).

He made a reservation for 12 over email and asked the person to give him a call for details as it's gonna be a event. Nobody called him thou they did confirm the reservation.

Then few days later he went down with his friend to have a meal and to check out the place again. He been there before with his other friends and saw a green house thingy at their outdoor area. And thought it'd be a nice place for the proposal to happen.

But on the day he was there again, he asked to book the green house for the reservation he had made. He explained the whole "proposal thing going on" to the lady and she say for that, he'd have to call this person name J. So she gave him the card. And then another staff in the restaurant called out "J!" to a guy and so Josh assume that is the guy he's supposed to speak to.

The lady say yes, that is J, and so Josh ask if she could get J to come over for a second. She went to call for him, came back and say "Sorry J's busy now, maybe later" Okay, fair enough. Thou Josh say he really really don't look busy and was just standing around, holding the menu up, browsing it and then put it back and then just stand around do nothing.

So when Josh is done with his meal he ask if he could speak to J again since J is just standing around. And the lady went to check with J, and she and come back and say J is not free today, if Josh want to talk, he gotta email J.

WHAT THE FUCK J. WHAT THE FUCK. YOU CANNOT WALK A FEW STEPS TO TALK TO MY BF WHEN YOU'RE ON THE OPERATION FLOOR DOING NOTHING?!?!?!

And the lady told Josh that on Saturday, there is an event in the afternoon at 2pm. So they cannot promise the green house. And that they'd only know if it's gonna be available in the evening on Saturday evening itself. So Josh ask if he can book it, so the guest at 2pm will just have to leave by 6pm plus, for our dinner at 7pm, cox it's for a proposal, he can't do last minute.

The lady say only J can decide. But J is unwilling to talk to him. So Josh left his business card and say he expect someone to call him by tomorrow noon. If not, they can cancel his reservation.

And at 4pm plus (buggers at The House don't understand what is BY noon =.=") the next day, someone from The House called and say they can only confirm if the green house will be available on Saturday evening itself and then Josh ask if there really is no way to work around it and the guy say nope, and Josh say it's okay then, he'd bring his proposal else where. The guy ask "But you still have a reservation for 12 that evening" Josh say "You can cancel that for me" The guy say "Okay then"

AND HE HANG UP ON MY BF.

Uh-uh, you didn't!!! YOU DO NOT~ *ghetto head + finger swag* Lolol.

Now my proposal has you being a part of it and i am very generous with my words be it for good or for bad things so YOU WISH  YOU DID NOT HANG UP ON MY HUSBAND-TO-BE (lol).

What you should have said was "Sorry about this. Thank you for your understanding. We hope to serve you next time. Thank you. Thank you. Bye"

NOT FREAKING "OKAY THEN" and HANG UP ON YOUR CUSTOMER!!!

YOU (the fella on the phone) and J, both have to do some reflections on your service standard, please. Go face the wall. Pull your ears And reflect upon your poor service standard.

If you're so unwilling to help people for their special event, don't put up on your facebook page asking people to have their "Perfect dream wedding at The House" *rolleyes*

With people like J there, refusing to talk with their customers, and acting busy when obviously not, and some rude guy handling their calls, i'm sure everyone would love to hold their special events there ^.^ PLEASE PEOPLE, HOLD ALL YOUR EVENTS THERE, it'd be memorable, i'm sure!

J will not speak to you even when he's on the floor, and then he'd constantly avoid eye contact with you cox he knows you wanna speak to him, and then they will ignore all your request for special arrangement and then a rude staff will call you and STILL decide not to give you the assistant you need and then he'd finally hang up on you ^.^ It'd be perfect and unbelievable!


Post extracted from my proposal post HERE.

Since then someone has left a comment on The House Facebook page and Sophie shared the bad experience she had with The House too.

Fingers crossed people at The House will really look into it, and hopefully that will make a difference to the attitude their front line staff, manager and back-end staff have on SERVICE.

Update:

Read from bottom up. The staff at The House called their customer "bunch of bitches" and "fucking noisy" Well done, The House! =) There are many others replying me on Twitter about their unpleasant experiences at The House. It just hurts me, why a good place that serves good food, cannot serve people with good attitude. I sincerely wish they would do something and be better.

The WORST service attitude I have ever seen in an F&B Establishment (V8 Café @ Bugis Junction)

Find full blogpost HERE.

"Problems started when another good friend of mine decided to join us at the café shortly after. She wanted to order food but no waitress attended to her despite the fact that she had raised her hand up for full 5 minutes. I noticed that the 2 waitresses were at the bar talking and drinking water and one of them had actually seen my friend waving her hand at her but was totally ignored. At the end, my friend went to the counter and got herself the menu. After looking through, my friend was ready to order but again she was ignored. When one of the waitresses finally walked over to our table, we had a short conversation as narrated below:

Me: “Miss, are we paying a 10% Service Charge in this café?”

Waitress (gave a black face): “Ya. Why?” 

Me: “So can you explain to me why is it that my friend has to get the menu at the counter herself when it has been observed that one of you actually saw her waving her hand but ignore her? Also, when she wanted to order, the same thing happens again?”

Waitress (shrugged and replied in an irritated tone): “SO do you want to order or not? We are busy down here now. Do you want to order NOW or not?”

Good Friend (in a neutral tone): “Where is your manager?”

Waitress: *Glared at my friend*

Me: “Go and get your manager here now.”

The manager (A Filipino lady) came to us, asking what had happened. After we gave our account, she apologized sincerely and told us that the 10% service charge would be waived off as an apology.

After everyone was done, we decided to head straight to the cashier for payment instead of having the bill sent to our table to make things easier for the tired staffs too. We made the wrong decision to do that because the ultimatum show of temper came from the lady in black at the cashier.

The conversation at the cashier as shown below:

Lady in black took out the receipt and placed it on the leather bill cover with a slap and throughout the whole time, she never look in our way at all.

Me: “Wait a minute. I’m sorry Miss, but I was told by your manager that the 10% service charge would be waived off?”

Lady in black glared at me and snatched the receipt away, punching at her cashier hard enough to crack the screen.

Me (Slightly irritated with her attitude): “Excuse me, are you the owner of this café?”

Lady in black ignored me for 5 seconds before replying the rudest reply I had ever heard in an F&B establishment.

Lady in black (Raising her voice by each second): “Since our service is not up to your standard here, DO NOT come and eat again. I do not welcome you here.”

All 4 of us were shocked at her reply to my simple question of whether she is the owner of this café!

Lady in black (gesturing madly at all of us): “I am only working here, but then again SO WHAT if I am the owner? WHAT do you intend to do?”

Me: “Look, it is a simple question. If you aren’t the owner, then you would have to check your rude attitude at customers because you are causing your boss to lose money. But if you are the owner, then you should know better than to snap at your customer for no apparent reason!”

Lady in black (still shouting): “YOU have caused me trouble because a few of my staff don’t want to work after the incident and I am already running on low manpower. You said that you were all in F&B industry before so all of you should know better than anyone else that this is how we deal with customers like you!”

Me: “That is your problem, aren’t ours. It is your issue that you have gotten an immature and untrained waitress on to floor service during dinner peak hours at downtown area. This would have happen with any other customers as well if your girl chose to snap at them instead.”

Lady in black repeatedly pointed at the bill to get my good friend to sign it while throwing verbal abuses at me; took it out of the cover and she did the next unexpected thing!

She took the pen-holder that was securing the bill to the cover and throw in my direction! 

Luckily she threw downwards so the holder only hit me by a bit at the side. By then, the diners near the cashier were too shocked to continue their food. I grabbed the bill cover just in case she got the notion to throw that at me too.

Lady in black: “Shut up! Settle your bill and get out of here! Or I am going to call police!”

Me: “You should call the police. I am not the one shouting, hurling abuses, throwing things and holding on to someone’s credit card.”

Lady in black: (Put the card on the table) Take it and get out of this place! Do not BLOCK my way! There are still people waiting for payment!

Find full blogpost HERE.

Manhattan Fish Market @ Changi Point

Find the full blogpost HERE.

"Before I start typing this post out...
Before I've been to Changi Point branch...
Before everything that had happened on 26/11/2011 6pm...

I can swear by this, Manhattan food is awesome.

However, this is what happen..

Tell me which restaurant serves you with these utensils?!

.. At a restaurant, ARE YOU KIDDING ME?!

 I waited close to an hour for this. AN HOUR I repeat.

The food was alright except it was cold and soggy.

However, have you notice the different colour of batter in the above picture?

Same food item but two different colours. Oh, I meant two different OBVIOUS colours. Well, I think you can guess it. Needless me to say.

Creamy Chicken?

I went jaw-dropped after it been served on my table. This is what they served us. None of my friends or me have laid a finger on it. This is what it look like when sited on my table"

Find the full blogpost HERE.

V8 Cafe at Bugis Junction, I HOPE THIS FREE ADVERTISEMENT WILL HELP YOU EARN MORE MONEY =) Stop trying to earn by selling mayonnaise sauce.

My sister and her daughter went to V8 Cafe (they use to serve nicer food back then, like yearssss ago, their fish and chips was mainly why our family will visit this cafe but now their food suckballs, just my personal opinion). My sister visit pretty often, and have their loyalty/ VIP/ membership card whatever.

My niece will always order fish and chips, and fish and chips is served with one small saucer of mayonnaise sauce. And this time, my sister ordered lamb chop.

So my niece and my sister both finished the mayonnaise and asked for one more, which, was also finished lah. Don't judge okay. Both got french fries all, and i don't believe customers in a restaurant, paying restaurant-price, cannot choose what dip they want to eat their french fries and fish cutlet with.

So they asked for one more, which is technically the second serving they asked for becox the first mayonnaise was a given, with the fish and chips. So my niece walked up to one of the young lady server and asked if she could have one more mayonnaise sauce.

The lady told her "NO. You have to pay one dollar for mayonnaise sauce you know!"

So my niece walked back and tell my sister about it. And my sister was curious cox they dined there for many times, not all the times they asked for second serving of mayonnaise sauce, but when they do, nobody informed her of this $1 for mayonnaise sauce policy.

So she went to ask the server, if this is something new they practise.

The lady told my sister "This girl *point at my niece* ask for mayonnaise TWICE!"

So my sister said "This is not about the $1. I am asking you, if this is a new policy as before i asked for mayonnaise, i wasn't asked to pay $1"

She rolled her eyes and then walk to the manager to ask him to talk to my sister. They wanted to give free mayonnaise to my sister and niece after that. But my sister declined. The manager didn't apologise, he just offer in a way "So madam, i bring the mayonnaise to you for free?"

So my sister sent an online feedback form on their website.

MUCH TO OUR AMUSEMENT AND SURPRISE, A LADY FROM V8 CAFE CALLED MY SISTER.

She started with "HALLO. V8 ah. You got what problem? The mayonnaise sauce of course we must charge! We never increase our price over the years, we gave her one mayo, she still ask for one more, LIKE THIS HOW WE MAKE MONEY?!"

SO SPOKESPERSON FROM V8, you plan to make money from selling mayonnaise sauce now? THIS THAT WHAT YOU ARE SAYING?!?!? Is that why your food standard drop so drastically over the years? You're not motivated to earn small money is it? Nobody is forcing you to keep charging whatever price you are charging currently ah! WHY NOT INCREASE THE PRICE OF YOUR YUCKY FOOD THEN? =D

Increase it!!! Then maybe you won't have teenagers who visit your restaurant intending to pay $8.80 for your fish and chips..

This is from a girl who replied me on Twitter. They ask a simple question to the staff at V8 "Why so expensive huh?" Becox the girls honestly didn't notice the prices will be subjected to 10% service charge and 7% GST. So the fish and chips turned out to be $10.40 around there.

Instead of responding professionally with explanation, the staff asked the girls "You never eat in high class restaurant before huh?"

WOOOOOoOooOoooo. Congrats V8!!! This is truly high-class service!!!! Yes please increase your price to high-class price!!! I bet you will have tonnes of people willing to pay more for your great service and meh-ish food!

Please. If i order pork chop, and i ask for more sauce, it's probably becox i simply find the pork chop too dry! And i prefer to eat it with more sauce.

If it's truffle sauce, or even mushroom sauce, something that the chef needs to cook/ prepare, i understand, i'd pay for it.

But MAYONNAISE?! It should be like chili and ketchup, no?! In any case, this is not about the $1. It's about how the staff and the spokesperson handled the situation. The fact that the lady called my sister to yell at my sister over the phone, is disastrous.

I will never again step foot into that restaurant that serves meh-ish food, with staff and spokesperson all working a diva attitude. To think that last year my sister arranged for the whole family to celebrate my birthday there. I always knew their food taste normal, on par or below par food court standard but they charge slightly lesser than restaurants. Being so freaking mediocre as they are, i cannot comprehend why they would wanna throw such bad service stunts.

V8, you need to fan xing fan xing.

APEX HUB at NEX, YOUR RECEPTIONIST IS A VERY, VERY BAD GUY WHO TELL LIES

My friend, let's call her G, she bought a deal from some coupon site, for her mum. It's for spa/ massaging etc, at a company call APEX Hub (located at NEX). It's actually for her mum's birthday. So she called two weeks before the appointment date, to book a weekday, late noon appointment. A guy, took down her appointment for her.

On the day itself, she accompanied her mum to APEX HUB and the first thing she did was to take out the deal voucher print out, and then she told the guy at the recept that she is here for spa/ massage services, and she passed the voucher (which doesn't state any name) to the guy.

The guy didn't even ask her for her name, nor for her appointment time, the guy took a look at the voucher, and then say "OH, this one. We only do by appointment. You don't have an appointment so you cannot do today"

So G told him "I actually made an appointment, you can check for my name and phone number". Then you know what the guy said?

"No i don't see your appointment in my record"

PLEASE, G HASN'T EVEN TELL HIM HER NAME AND CONTACT NUMBER.

Why?!?!?! Not happy to serve customers who bought your company services from deal site at a cheaper price??? THEN DON'T DO COLLABORATION WITH COUPON SITES. FUCKING SMELLY DICK.

So G ask him "How you know?! I haven't even tell you my name and phone number"

Then he reply "Okay, then can i have your name and phone number?"

She gave, then he say "No. There is no appointment booked by you"

She say "How can it be? I remember i spoke to a guy, about two weeks ago! And the guy helped me make my appointment"

Smelly dick say "Which guy? I am the only guy working here. I have never took your appointment before"

So she say "No no no, hold on a second, i remember your voice and the way you speak, YOU are the one who helped me make my appointment!"

That guy is a sissy, so he speaks in a certain way lah okay. Distinguished way. Plus he say he's the only guy working there. So now there's only two reasons to why this shit is happening, right?

1) He booked the appointment wrongly on other day, or he totally forgot to book the appointment for G

2) He sees the deal coupon print out and he is reluctant to treat customers who pay lesser than full price nicely.

EITHER WAY, G didn't want to create a scene for his cb mistake and she tried to tell him about how it's the mother's birthday etc. So she requested for a slot now if any, or slightly later (she can go for a bite with her mum then come back for spa/ massage).

The guy say NO SLOT the whole day. And he also say even if there are slots, customers who choose to use coupon vouchers will only be entertained if they made prior appointment.

WHAT THE FUCK IS THIS?!?! On a regular weekday, late noon, where most people are working, THIS LOUSY FUCKED UP SPA, dare treat customers like this??!!!?!? NO SLOTS?! ARE YOU FUCKING KIDDING ME?!?!?

GROUPON, WHY YOU PARTNER SUCH SHIT COMPANY?!?!?!?!?

That guy messed up customer's appointment, treats customers like shit, and lie about having no slots for whole day, when the main idea is HE IS JUST FUCKING UNHAPPY TO SERVE CUSTOMERS WHO BUY VOUCHERS FROM COUPON SITES.

Now i hope you're happy, you lying faggot. I hope your parents are proud of you. Of how you screw up people's mother's birthday pampering treat.