Quoted from SimplyMe
Lady experienced bad service from staff at Cotton On Tampines, wrote a letter to Cotton On (did not get a reply) and below is the extract of what happened, as she has wrote in the letter.
"The first issue I had was
with the curtains of the changing room. The curtains could not close properly
and the people outside could see me changing.
my boyfriend to help me hold the curtains while I changed. However, one of your
male staff insisted my boyfriend stand outside the changing room area.
However, your male staff could freely walk in and out of the changing
room area. Then who is he to ask my boyfriend (who I trust 100 times more) to
My boyfriend explained the reason why he wanted to stay
and help me hold the curtain, but your staff just told him in an arrogant tone, “there are other females in the
changing room.” It was very humiliating for my boyfriend.
On a second occasion, after about 2 weeks from the first
occasion, I visited the store with my sister when there was not many people in the store. I picked 4 clothings
and my sister picked 1 and we went to the changing room area. There was a
female staff tending the area and she rudely said, “Three pieces only”.
so rude, it seemed as if she can’t be bothered to even give me a proper answer.
Then when my sister asked if we could share a room, she just said, “NO”. Do
your staff know to apologise?
In addition to the rude responses, the staff don’t seem to
be trained in saying the word “Excuse me”. They bumped into me at least twice
by different people while I was standing at the entrance of the dressing room
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