The WORST service attitude I have ever seen in an F&B Establishment (V8 Café @ Bugis Junction)

Find full blogpost HERE.

"Problems started when another good friend of mine decided to join us at the café shortly after. She wanted to order food but no waitress attended to her despite the fact that she had raised her hand up for full 5 minutes. I noticed that the 2 waitresses were at the bar talking and drinking water and one of them had actually seen my friend waving her hand at her but was totally ignored. At the end, my friend went to the counter and got herself the menu. After looking through, my friend was ready to order but again she was ignored. When one of the waitresses finally walked over to our table, we had a short conversation as narrated below:

Me: “Miss, are we paying a 10% Service Charge in this café?”

Waitress (gave a black face): “Ya. Why?” 

Me: “So can you explain to me why is it that my friend has to get the menu at the counter herself when it has been observed that one of you actually saw her waving her hand but ignore her? Also, when she wanted to order, the same thing happens again?”

Waitress (shrugged and replied in an irritated tone): “SO do you want to order or not? We are busy down here now. Do you want to order NOW or not?”

Good Friend (in a neutral tone): “Where is your manager?”

Waitress: *Glared at my friend*

Me: “Go and get your manager here now.”

The manager (A Filipino lady) came to us, asking what had happened. After we gave our account, she apologized sincerely and told us that the 10% service charge would be waived off as an apology.

After everyone was done, we decided to head straight to the cashier for payment instead of having the bill sent to our table to make things easier for the tired staffs too. We made the wrong decision to do that because the ultimatum show of temper came from the lady in black at the cashier.

The conversation at the cashier as shown below:

Lady in black took out the receipt and placed it on the leather bill cover with a slap and throughout the whole time, she never look in our way at all.

Me: “Wait a minute. I’m sorry Miss, but I was told by your manager that the 10% service charge would be waived off?”

Lady in black glared at me and snatched the receipt away, punching at her cashier hard enough to crack the screen.

Me (Slightly irritated with her attitude): “Excuse me, are you the owner of this café?”

Lady in black ignored me for 5 seconds before replying the rudest reply I had ever heard in an F&B establishment.

Lady in black (Raising her voice by each second): “Since our service is not up to your standard here, DO NOT come and eat again. I do not welcome you here.”

All 4 of us were shocked at her reply to my simple question of whether she is the owner of this café!

Lady in black (gesturing madly at all of us): “I am only working here, but then again SO WHAT if I am the owner? WHAT do you intend to do?”

Me: “Look, it is a simple question. If you aren’t the owner, then you would have to check your rude attitude at customers because you are causing your boss to lose money. But if you are the owner, then you should know better than to snap at your customer for no apparent reason!”

Lady in black (still shouting): “YOU have caused me trouble because a few of my staff don’t want to work after the incident and I am already running on low manpower. You said that you were all in F&B industry before so all of you should know better than anyone else that this is how we deal with customers like you!”

Me: “That is your problem, aren’t ours. It is your issue that you have gotten an immature and untrained waitress on to floor service during dinner peak hours at downtown area. This would have happen with any other customers as well if your girl chose to snap at them instead.”

Lady in black repeatedly pointed at the bill to get my good friend to sign it while throwing verbal abuses at me; took it out of the cover and she did the next unexpected thing!

She took the pen-holder that was securing the bill to the cover and throw in my direction! 

Luckily she threw downwards so the holder only hit me by a bit at the side. By then, the diners near the cashier were too shocked to continue their food. I grabbed the bill cover just in case she got the notion to throw that at me too.

Lady in black: “Shut up! Settle your bill and get out of here! Or I am going to call police!”

Me: “You should call the police. I am not the one shouting, hurling abuses, throwing things and holding on to someone’s credit card.”

Lady in black: (Put the card on the table) Take it and get out of this place! Do not BLOCK my way! There are still people waiting for payment!

Find full blogpost HERE.

V8 Cafe at Bugis Junction, I HOPE THIS FREE ADVERTISEMENT WILL HELP YOU EARN MORE MONEY =) Stop trying to earn by selling mayonnaise sauce.

My sister and her daughter went to V8 Cafe (they use to serve nicer food back then, like yearssss ago, their fish and chips was mainly why our family will visit this cafe but now their food suckballs, just my personal opinion). My sister visit pretty often, and have their loyalty/ VIP/ membership card whatever.

My niece will always order fish and chips, and fish and chips is served with one small saucer of mayonnaise sauce. And this time, my sister ordered lamb chop.

So my niece and my sister both finished the mayonnaise and asked for one more, which, was also finished lah. Don't judge okay. Both got french fries all, and i don't believe customers in a restaurant, paying restaurant-price, cannot choose what dip they want to eat their french fries and fish cutlet with.

So they asked for one more, which is technically the second serving they asked for becox the first mayonnaise was a given, with the fish and chips. So my niece walked up to one of the young lady server and asked if she could have one more mayonnaise sauce.

The lady told her "NO. You have to pay one dollar for mayonnaise sauce you know!"

So my niece walked back and tell my sister about it. And my sister was curious cox they dined there for many times, not all the times they asked for second serving of mayonnaise sauce, but when they do, nobody informed her of this $1 for mayonnaise sauce policy.

So she went to ask the server, if this is something new they practise.

The lady told my sister "This girl *point at my niece* ask for mayonnaise TWICE!"

So my sister said "This is not about the $1. I am asking you, if this is a new policy as before i asked for mayonnaise, i wasn't asked to pay $1"

She rolled her eyes and then walk to the manager to ask him to talk to my sister. They wanted to give free mayonnaise to my sister and niece after that. But my sister declined. The manager didn't apologise, he just offer in a way "So madam, i bring the mayonnaise to you for free?"

So my sister sent an online feedback form on their website.

MUCH TO OUR AMUSEMENT AND SURPRISE, A LADY FROM V8 CAFE CALLED MY SISTER.

She started with "HALLO. V8 ah. You got what problem? The mayonnaise sauce of course we must charge! We never increase our price over the years, we gave her one mayo, she still ask for one more, LIKE THIS HOW WE MAKE MONEY?!"

SO SPOKESPERSON FROM V8, you plan to make money from selling mayonnaise sauce now? THIS THAT WHAT YOU ARE SAYING?!?!? Is that why your food standard drop so drastically over the years? You're not motivated to earn small money is it? Nobody is forcing you to keep charging whatever price you are charging currently ah! WHY NOT INCREASE THE PRICE OF YOUR YUCKY FOOD THEN? =D

Increase it!!! Then maybe you won't have teenagers who visit your restaurant intending to pay $8.80 for your fish and chips..

This is from a girl who replied me on Twitter. They ask a simple question to the staff at V8 "Why so expensive huh?" Becox the girls honestly didn't notice the prices will be subjected to 10% service charge and 7% GST. So the fish and chips turned out to be $10.40 around there.

Instead of responding professionally with explanation, the staff asked the girls "You never eat in high class restaurant before huh?"

WOOOOOoOooOoooo. Congrats V8!!! This is truly high-class service!!!! Yes please increase your price to high-class price!!! I bet you will have tonnes of people willing to pay more for your great service and meh-ish food!

Please. If i order pork chop, and i ask for more sauce, it's probably becox i simply find the pork chop too dry! And i prefer to eat it with more sauce.

If it's truffle sauce, or even mushroom sauce, something that the chef needs to cook/ prepare, i understand, i'd pay for it.

But MAYONNAISE?! It should be like chili and ketchup, no?! In any case, this is not about the $1. It's about how the staff and the spokesperson handled the situation. The fact that the lady called my sister to yell at my sister over the phone, is disastrous.

I will never again step foot into that restaurant that serves meh-ish food, with staff and spokesperson all working a diva attitude. To think that last year my sister arranged for the whole family to celebrate my birthday there. I always knew their food taste normal, on par or below par food court standard but they charge slightly lesser than restaurants. Being so freaking mediocre as they are, i cannot comprehend why they would wanna throw such bad service stunts.

V8, you need to fan xing fan xing.