The restaurant Josh (my bf, now fiance) previously decided on for the proposal was
The House (Dempsey House).
He
made a reservation for 12 over email and asked the person to give him a
call for details as it's gonna be a event. Nobody called him thou they
did confirm the reservation.
Then few days later he
went down with his friend to have a meal and to check out the place
again. He been there before with his other friends and saw a green house
thingy at their outdoor area. And thought it'd be a nice place for the proposal to happen.
But on the day he was there again, he
asked to book the green house for the reservation he had made. He
explained the whole "proposal thing going on" to the lady and she say
for that, he'd have to call this person name J. So she gave him the
card. And then another staff in the restaurant called out "J!" to a guy and so
Josh assume that is the guy he's
supposed to speak to.
The lady say yes, that is J, and so Josh ask if she could
get J to come over for a second. She went to call for him, came back and
say "Sorry J's busy now, maybe later" Okay, fair
enough. Thou Josh say he really really don't look busy and was just
standing around, holding the menu up, browsing it and then put it back
and then just stand around do nothing.
So when Josh is
done with his meal he ask if he could speak to J again since J is just
standing around. And the lady went to check with J, and she and come
back and say J is not free today, if Josh want to talk, he gotta email
J.
WHAT THE FUCK J.
WHAT THE FUCK. YOU CANNOT WALK A FEW STEPS TO TALK TO MY BF WHEN YOU'RE
ON THE OPERATION FLOOR DOING NOTHING?!?!?!
And the
lady told Josh that on Saturday, there is an event in the afternoon at
2pm. So they cannot promise the green house. And that they'd only know
if it's gonna be available in the evening on Saturday evening itself. So
Josh ask if he can book it, so the guest at 2pm will just have to leave
by 6pm plus, for our dinner at 7pm, cox it's for a proposal, he can't do last minute.
The lady say only J
can decide. But J is unwilling to talk to him. So Josh left his
business card and say he expect someone to call him
by tomorrow noon. If not, they can cancel his reservation.
And at
4pm plus
(buggers at The House don't understand what is BY noon =.=") the next day,
someone from The House called and say they can only confirm if the
green house will be available on Saturday evening itself and then Josh
ask if there really is no way to work around it and the guy say nope, and
Josh say it's okay then, he'd bring his proposal else where. The guy
ask "But you still have a reservation for 12 that evening" Josh say "You
can cancel that for me" The guy say "Okay then"
AND HE HANG UP ON MY BF.
Uh-uh, you didn't!!! YOU DO NOT~ *ghetto head + finger swag* Lolol.
Now my proposal has you being a part of it and i am very
generous with my words be it for good or for bad things so YOU WISH YOU DID NOT
HANG UP ON MY HUSBAND-TO-BE (lol).
What you should have
said was "Sorry about this. Thank you for your understanding. We hope
to serve you next time. Thank you. Thank you. Bye"
NOT FREAKING "OKAY THEN" and HANG UP ON YOUR CUSTOMER!!!
YOU
(the fella on the phone) and J, both have to do some reflections on
your service standard, please. Go face the wall. Pull your ears And reflect upon your poor service standard.
If
you're so unwilling to help people for their special event, don't put
up on your facebook page asking people to have their "Perfect dream
wedding at The House" *rolleyes*
With people like J
there, refusing to talk with their customers, and acting busy when
obviously not, and some rude guy handling their calls, i'm sure everyone
would love to hold their special events there ^.^ PLEASE PEOPLE, HOLD
ALL YOUR EVENTS THERE, it'd be memorable, i'm sure!
J will not speak to you even when he's on the floor, and then he'd
constantly avoid eye contact with you cox he knows you wanna speak to
him, and then they will ignore all your request for special arrangement
and then a rude staff will call you and STILL decide not to give you the
assistant you need and then he'd finally hang up on you ^.^ It'd be
perfect and unbelievable!
Post extracted from my proposal post
HERE.
Since then someone has left a comment on The House Facebook page and
Sophie shared the bad experience she had with The House too.
Fingers crossed people at The House will really look into it, and hopefully that will make a difference to the attitude their front line staff, manager and back-end staff have on SERVICE.
Update:
Read from bottom up. The staff at The House called their customer "bunch of bitches" and "fucking noisy" Well done, The House! =) There are many others replying me on Twitter about their unpleasant experiences at The House. It just hurts me, why a good place that serves good food, cannot serve people with good attitude. I sincerely wish they would do something and be better.